Refund Policy

Last Updated:

1. Introduction

Vefthrankrax ("we," "our," or "us") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from our website vefthrankrax.ddd.

2. Company Information

Company Name: Vefthrankrax

Address: Mäkitorpantie 18, 00620 Helsinki, Finland

Email: info@vefthrankrax.world

3. Right of Withdrawal

Under European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

3.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receive the product.

3.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by contacting us:

• Email: info@vefthrankrax.world
• Address: Mäkitorpantie 18, 00620 Helsinki, Finland

You may use the model withdrawal form below, but it is not obligatory.

3.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

4. Return Conditions

4.1 Product Condition

To be eligible for a return, the product must be:

• Unopened and in its original packaging
• In the same condition as when you received it
• Accompanied by proof of purchase

4.2 Return Shipping

You are responsible for the cost of returning the product unless the product is defective or we have made an error. We recommend using a trackable shipping method for returns.

4.3 Return Address

Please send returns to:

Vefthrankrax
Mäkitorpantie 18
00620 Helsinki, Finland

5. Refund Process

5.1 Refund Timeline

Once we receive your returned product:

• We will inspect the product within 5 business days
• If approved, we will process your refund within 10 business days
• Refunds will be issued to the original payment method

5.2 Refund Amount

You will receive a full refund of the purchase price, excluding original shipping costs, unless the return is due to our error or a defective product.

6. Exceptions

The right of withdrawal does not apply to:

• Products that have been opened and used
• Products that have been damaged due to misuse
• Customized or personalized products
• Products that cannot be returned for hygiene reasons if unsealed

7. Defective Products

If you receive a defective or damaged product, please contact us immediately at info@vefthrankrax.world. We will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven't received a refund yet:

• Check your bank account or payment method again
• Contact your credit card company or bank, as it may take some time before your refund is posted
• Contact us at info@vefthrankrax.world if you still have not received your refund

9. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund if the order has not yet been processed for shipment.

11. Contact Us

For questions about returns, refunds, or this policy, please contact us:

Email: info@vefthrankrax.world

Address: Mäkitorpantie 18, 00620 Helsinki, Finland

12. Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form: